Ok, this is going to be a rant. A rant directed at
HughesNet the satellite provider for my
internet. Last night I went to do something on the computer and it was slower than death so I went to check to see if the dish had shifted. This is happening now due to the melting snow. What do I find but that I have supposedly exceeded my Fair Access Policy again. For those of you not familiar with this nifty policy (and trust me I am no expert on the details) it has to do with the amount of
bandwith available to all of the customers on
Hughesnet. It limits how many videos one can watch or download, etc. The funny thing is my husband and I very rarely download or watch any videos at all and have learned not to because of this stupid policy.
When it first happened we, of course, called
HughesNet to find out what was happening. The customer service representative read his script. His only answer to our questions was that we could OF COURSE purchase the next level of plan. We just wanted to know why we had exceeded the limit when WE DON'T WATCH VIDEOS OR YOUTUBE? This was not in the script so we could not get an answer. Even better when we asked when we had supposedly exceeded our limit the times he gave us we were OUT OF THE HOUSE. He had no answers for that because it was not in the script. I have to admit, though, that he did read well, he just could not go off script.
After our complaint it did not happen again for a while but now seems to be cropping up a fair bit lately. Twice this week, although my hubby did watch a couple of
youtube clips the one night. He is the fire chief in our town and the fires in Australia caught he attention and he wanted to learn more. Oh, the horror of wanting to educate oneself and then having your
internet access slow to, I don't know even slower than dial up is just absurd to me.
The hubby is a research maven and did some digging and has learned that there is only so much
bandwith. OK, I can understand that. It seems that with
HughesNet when the bandwidth has been used all of the folks in the lower pay level get punished. I just don't think that is right. Why should I lose my fast access because others are downloading videos. I pay my $70 a month. I don't download this stuff and yet I sit in purgatory for random 24 hour periods because of the actions of other customers. I could understand if I sat here and watched
youtube all day. OK then I should be subject to this policy or pay more. But I don't.
We are so going
DSL when we move into the house. I am not going to give
HughesNet one more cent than I have to.