My NOOK is dead.
The NOOK I so looked forward to and recommended so highly is now dead.
After less than two years of really, really light use.
I am NOT happy.
Seriously NOT HAPPY.
It all started when I wanted to download a book.
Earth shattering concept for a NOOK, eh?
It would not download to my device.
I spent an hour last night with live chat on Barnesandnoble.com
After much useless conversation it was decided I should un-register then re-register my NOOK.
I was told that all my B&N books would be retained.
This turned out to be untrue.
As I was un-registering and re-registering my NOOK my live chat was suspended due to inactivity. Gee, I guess I can't type fast enough on a slow moving e-reader to keep live chat happy. I could not get back into live chat because they were too busy. I was encouraged to try back later.
I called this morning and spent half an hour with another customer service rep who determined that I did not have the correct software. If I downloaded the correct software all would be well. Why it had not updated automatically since it is a Wi-Fi she could not answer. It would take 13 minutes for the software to download so I hung up and followed the instructions on the B&N site. The software downloaded and all was supposed to be well.
I called back and got another rep. After explaining all I had been through he tried to make me do it all over again. I asked if he had even listened to what I had just said? He then told me that there was nothing more to be done but that he could offer me a discount on a new NOOK.
A piece of electronics that was less than two years old and minimally used was now unable to purchase or download my existing B&N library?!
I was seriously not happy.
AND HE EXPECTED ME TO PURCHASE ANOTHER?
He was out of his mind.
I am NOT out of mine. The hubby took over as he has a less emotional, more logical lawyer's mind and talked to a supervisor who told him that there was nothing to be done. So we are done with Barnes and Noble.
Hubby is investigating tablets for me.
I guess I will be moving up in the world.
I am so extremely disappointed in the appalling lack of concern and customer service from Barnes and Noble. I recognize that it is out of warranty - but seriously! - for an expensive piece of electronics (we bought this when they were just getting popular) to lose this fuctionality in such a short time when I doubt I have 40 hours of use on it is just ridiculous.
So goodbye NOOK.
I look forward to a much better e-reader/tablet in my future.
I will be buying my books from any other provider than Barnes and Noble in the future.
Hey Google? Hey Amazon?
Want an honest review of the Nexus 7? The Kindle Fire?
email me . . .